Assistant Department Manager
- Job Description
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements
Essential Functions
Working Conditions (travel, hours, environment)
Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
- Act and work in a manner that is consistent with company’s core values
- Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present ‘how-to’ classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
- Additional Job Description
What You’ll Do
We work to ensure that each customer that shops with us has a unique experience. As an Assistant Department Manager at Floor & Decor, your love for the product and great customer service will help create a lasting experience for our customers.
You will be responsible for training and developing Retail Sales Associates and ensuring every customer has a positive shopping experience while maintaining a safe work environment. You will demonstrate the ability to drive and teach company philosophy and completing all product training certification courses. You will create a lasting experience for our customers by helping them to the correct merchandise for them to complete their project.
Floor and Decor offers competitive pay, benefits, and flexible scheduling including nights, weekends, and holidays.
Duties and Responsibilities:
- Acknowledge and greet customers with a positive attitude
- Answer customer questions
- Be available to assist in other areas of the store as needed
- Stand for long periods of time
- Understand merchandising, pricing and organization of assigned department
Starting pay is $18.95 (we would need to fill 3 of these positions)
